Return and Refund Policy
Last updated: 06-05-2026
Thank you for shopping with us. If you are not completely satisfied with your purchase, we are here to help.
Right of withdrawal (EU customers)
If you are a customer residing in the European Union, you have the legal right to cancel your purchase within 14 days without giving any reason.
The cancellation period expires 14 days after the day you received your order.
To exercise your right of cancellation, you must notify us of your decision to cancel the purchase by contacting us at:
Email: info@vendexiastore.com
You must return the item(s) within 14 days of notifying us of your right of cancellation.
Return conditions
For a return to be accepted, the following conditions apply:
The product must be unused and in the same condition as when you received it
The product must be in its original packaging
You must be able to present proof of purchase (order confirmation or receipt)
We reserve the right to refuse returns that do not meet these conditions.
Return shipping
The customer is responsible for return shipping, unless the product has arrived damaged, defective or faulty.
As some products are shipped directly from our suppliers, we will provide the correct return address after your return request has been approved.
We recommend that you use a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once we have received and inspected your returned item, we will notify you of the status of your refund.
If the return is approved, the refund will be processed to your original payment method within 5-10 business days.
Please note that shipping costs are not refundable unless the return is due to an error on our part (damaged, defective or incorrect product).
Damaged or faulty products
If you receive a product that is damaged, defective or incorrect, please contact us within 48 hours of delivery with:
Your order number
A description of the problem
Pictures of the product and packaging
We will work with you to arrange a replacement or refund.
Non-returnable products
The following items cannot be returned:
Gift cards
Personalized or custom-made items
Hygiene products or personal care items that have been opened (if applicable)
Late or missed refunds
If you haven't received your refund yet:
Check your bank account again
Contact your credit or debit card company - it may take some time for the refund to officially appear
Contact your bank
If you've done all of this and still haven't received your refund, please contact us at info@vendexiastore.com
Contact us
If you have any questions about our return and refund policy, please feel free to contact us:
Email: info@vendexiastore.com