Refund & Return Policy
Last Updated: 09 - 03 - 2026
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we're here to help.
Right of Withdrawal (EU Customers)
If you are a customer located in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you receive your order.
To exercise your right of withdrawal, you must inform us of your decision to cancel the order by contacting us at:
You must return the item(s) within 14 days after notifying us of your withdrawal.
Return Conditions
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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You must provide proof of purchase (order confirmation or receipt)
We reserve the right to refuse returns that do not meet these conditions.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Because some products are shipped directly from our suppliers, we will provide the correct return address after your return request has been approved.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that shipping costs are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
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Your order number
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A description of the issue
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Photos of the item and packaging
We will work with you to arrange a replacement or refund.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personalized or custom-made items
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Hygiene products or personal care items that have been opened (if applicable)
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company — it may take some time before your refund is officially posted
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at [your email].
Contact Us
If you have any questions about our Refund & Return Policy, please contact us: